Privacy Policy

Introduction

This Privacy Policy ("Policy") issued by mega566, the operator of the online gaming and sports betting platform accessible at https://mega566.cam ("the Platform"). This Policy governs the collection, processing, storage, and disclosure of personal data relating to individuals ("Members", "you", "your") who access or use the Platform.

mega566 is committed to protecting the privacy and personal data of its Members. We operate in accordance with applicable data protection legislation and industry best practices for online gaming platforms. This Policy is designed to give you a clear and transparent understanding of how your personal data is handled at every stage of your membership.

By registering an account on the Platform, making a deposit, or otherwise using any service offered by mega566, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any part of this Policy, you should not access or use the Platform.

Definitions

For the purposes of this Policy, the following terms shall have the meanings set out below:

• "Company", "we", "us", "our" — refers to mega566, the operator of the Platform.
• "Member", "you", "your" — refers to any individual who has registered an account or otherwise uses the Platform.
• "Personal Data" — any information that identifies or can reasonably be used to identify a natural person, including name, email address, date of birth, identification number, and payment details.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, disclosure, transfer, or deletion.
• "KYC" — Know Your Customer, the identity verification process required for regulatory compliance and fraud prevention.
• "Cookies" — small data files stored on a user's device by a web browser for the purpose of recognising the user and remembering preferences.
• "Third Party" — any person, organisation, or entity other than the Member and mega566.
• "Data Subject Rights" — the rights afforded to individuals under applicable data protection law, as further described in Section 11of this Policy.

Data We Collect

mega566 collects the following categories of personal data from Members, depending on the nature of their interaction with the Platform:

3.1 Registration & Identity Data

• Full legal name
• Date of birth (used for age verification —21+ requirement)
• Residential address (including city — e.g., Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam)
• Email address and contact phone number
• Username and encrypted account password

3.2 KYC & Verification Data

• Government-issued photo identification (Malaysian IC / MyKad, Driver's Licence, or Passport)
• Proof of address document (utility bill, bank statement, or official government correspondence dated within 3 months)
• Selfie photograph holding identification document (where required)
• Payment method ownership documentation

3.3 Financial & Transaction Data

• Deposit and withdrawal transaction records
• Payment method details (e.g., bank account reference, e-wallet identifier for Touch'n Go, Boost, or GrabPay — card numbers are never stored in full)
• Transaction amounts in MYR and applicable cryptocurrency values
• Bonus and promotional activity records

3.4 Technical & Usage Data

• IP address and approximate geolocation
• Device type, operating system, and browser information
• Session duration, login times, and pages visited
• Gameplay activity logs (games played, wagers, outcomes)

3.5 Communications Data

• Records of customer support interactions (live chat transcripts, emails)
• Feedback and complaint submissions

How We Collect Your Data

We collect personal data through the following means:

• Directly from you — when you register an account, complete KYC verification, make a deposit or withdrawal, contact support, or participate in promotions.
• Automatically — when you access the Platform, our servers automatically log technical data including your IP address, device information, and navigation behaviour through the use of cookies and similar technologies.
• From payment service providers — when you transact via FPX, DuitNow, Maybank, CIMB, Public Bank, Touch 'n Go eWallet, Boost, GrabPay, or supported cryptocurrency networks, transaction confirmation data is received from the relevant payment processor.
• From identity verification services — where third-party KYC verification tools are used to authenticate identity documents, data may be processed by those services on our behalf.
• From fraud prevention services — technical identifiers may be cross-referenced with fraud and risk databases to protect the integrity of the Platform.

Legal Basis for Processing

mega566 processes personal data only where a legitimate legal basis exists for doing so. The applicable legal bases are as follows:

How We Use Your Personal Data

We use the personal data we collect for the following purposes:

• Account management — to create, maintain, and administer your member account on the Platform.
• Identity verification — to verify your age (21+) and identity in compliance with KYC requirements, and to confirm ownership of your nominated payment methods.
• Transaction processing — to facilitate deposits, withdrawals, and bonus credits via FPX, DuitNow, e-wallets, direct bank transfers, and cryptocurrency.
• Fraud and AML prevention — to detect, investigate, and prevent fraudulent activity money laundering, and abuse of our platform or promotional offerings.
• Customer support — to respond to enquiries, resolve disputes, and provide account assistance through our24/7 live support team.
• Responsible gambling — to monitor gaming behaviour, implement player-set limits, identify indicators of problem gambling, and apply self-exclusion measures where required.
• Platform improvement — to analyse usage patterns and improve the functionality, performance, and user experience of the Platform.
• Legal compliance — to meet obligations imposed by applicable laws and regulations, and to respond to lawful requests from competent authorities.
• Promotional communications — to send you information about promotions, bonuses, and platform updates where you have provided consent to receive such communications. You may withdraw consent at any time.

Data Sharing & Disclosure

mega566 does not sell, rent, or trade your personal data to any third party. We may share personal data only in the following limited circumstances:

7.1 Service Providers

We engage trusted third-party service providers who process data on our behalf under strict confidentiality and data processing agreements. These include payment processors (FPX, DuitNow, e-wallet platforms), KYC verification providers, fraud detection services, and IT infrastructure providers. All such providers are required to implement appropriate security measures.

7.2 Regulatory & Legal Authorities

We may disclose personal data to competent regulatory authorities, law enforcement agencies, or courts where we are legally required to do so, or where we have a good-faith belief that such disclosure is necessary to prevent fraud, money laundering, or other illegal activity.

7.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the Company's business, Member data may be transferred as part of that transaction. Affected Members will be notified in advance of any such transfer.

Data Retention

mega566 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal, regulatory, and operational requirements. The following indicative retention periods apply:

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data destruction procedures.

Cookies & Tracking Technologies

mega566 uses cookies and similar technologies to operate the Platform effectively and improve your experience. We use the following categories of cookies:

• Strictly Necessary Cookies — essential for the Platform to function. These cannot be disabled. Examples include session management and authentication cookies.
• Functional Cookies — remember your preferences and settings (e.g., language preferences, display settings) to provide a more personalised experience.
• Analytics Cookies — help us understand how Members use the Platform so we can improve performance and user experience. Data collected is aggregated and anonymised.
• Security Cookies — used to detect and prevent fraudulent activity and unauthorised access attempts.

mega566 does not use third-party advertising cookies or tracking technologies that monitor your behaviour across external websites. You may configure your browser to refuse cookies; however, please note that disabling certain cookies may affect the functionality of the Platform.

Data Security

mega566 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encryption of sensitive data at rest, including KYC documents and payment identifiers
• Role-based access controls ensuring staff can only access data necessary for their specific function
• Multi-factor authentication requirements for administrative access to data systems
• Regular security audits, penetration testing, and vulnerability assessments
• Secure, access-controlled server infrastructure with24/7 monitoring
• Staff training on data protection obligations and security awareness

In the event of a personal data breach that is likely to result in a risk to your rights, mega566 will notify affected Members without undue delay and take all necessary steps to contain and remediate the breach.

Your Rights as a Data Subject

Subject to applicable data protection legislation, you have the following rights with respect to your personal data held by mega566:

• Right of Access — you may request a copy of the personal data we hold about you.
• Right to Rectification — you may request that inaccurate or incomplete personal data be corrected or updated.
• Right to Erasure — you may request deletion of your personal data, subject to our legal retention obligations (e.g., AML record-keeping requirements).
• Right to Restrict Processing — you may request that we limit the processing of your personal data in certain circumstances.
• Right to Data Portability — where processing is based on consent or contractual necessity, you may request a structured, machine-readable copy of data you have provided to us.
• Right to Object — you may object to processing of your data based on legitimate interests, or to any direct marketing communications.
• Right to Withdraw Consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact our support team via live chat or email at [email protected]. We will respond to all data rights requests within thirty (30) days of receipt. In complex cases, this period may be extended by a further sixty (60) days, and we will notify you accordingly.

Minors & Age Restriction

The mega566 Platform is strictly intended for adults aged21 years and above. We do not knowingly collect personal data from individuals under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If we become aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on our Platform, please contact us immediately at [email protected].

Third-Party Services & Links

The mega566 Platform integrates with third-party payment processors, game content providers, and technical service providers to deliver our services. While these providers process data on our behalf under strict contractual obligations, their own privacy practices are governed by their respective privacy policies.

mega566 is not responsible for the privacy practices of third-party payment networks such as the FPX interbank payment network, DuitNow, or individual bank applications (Maybank2u, CIMB Clicks, Public Bankerhad). When you use these services to transact with mega566, you are also subject to their respective terms and privacy policies.

The Platform does not contain links to third-party websites for general browsing purposes. Any external services accessed via the Platform are solely for the purpose of completing payment transactions or verifying identity.

Policy Amendments

mega566 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or operational requirements. Where changes are material, we will notify Members by email and/or via prominent notice on the Platform at least fourteen (14) days prior to the amended Policy taking effect.

Continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically. The "Effective Date" displayed at the top of this page indicates when the current version came into force.

If you disagree with any changes to this Policy, you should cease using the Platform and contact our support team to arrange the closure of your Account and the return of any real-money balance.

Contact & Data Rights Requests

If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection team using the details below:

When submitting a data rights request, please include your registered email address, a description of your request, and (for security verification) the name and partial date of birth associated with your Account. Do not send copies of identity documents via unsecured channels.

For questions about responsible gambling, self-exclusion, or deposit limits, please visit our Responsible Gambling page. For general account terms, please refer to our Terms & Conditions.